The customer is connected to the service provider via a dedicated onsite service request system; when a call is placed, the service provider deploys a maintenance engineer to site according to the customer’s requirements.

Applicability:

For coverage of entire, end-to-end network, and support in the event of unexpected computer software or hardware, and network failures.

Advantages:

Timeliness of services – as a need arises, customers can gain access to timely on-site support services via telephone.
We provide enterprises with experienced IT staff, relying on EZI’s powerful second-tier technical support for enterprise network equipment and software, to guarantee network operational security and efficiency, whilst reducing enterprises’ manpower and material expenditure.

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