The customer is connected to the service provider via a dedicated onsite service request system; when a call is placed, the service provider deploys a maintenance engineer to site according to the customer’s requirements.

Applicability:

For coverage of entire, end-to-end network, and support in the event of unexpected computer software or hardware, and network failures.

Advantages:

Timeliness of services – as a need arises, customers can gain access to timely on-site support services via telephone. We provide enterprises with experienced IT staff, relying on EZI’s powerful second-tier technical support for enterprise network equipment and software, to guarantee network operational security and efficiency, whilst reducing enterprises’ manpower and material expenditure.

mplementation of project based on contract and solution design, ensuring that the system meets the design requirements. Strict quality management ensures compliance within each subsystem and of the overall solution, and to ensure the provision of professional technical services.

For completed system integration projects and as part of tailored IT outsourcing services, we provide customers with professional and personalized support services. Establishment of a Service Desk, including lifecycle maintenance services for servers, network equipment, storage equipment, client terminal and other IT equipment, reducing equipment maintenance spending, and improve company efficiency.

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